AppXite

Copilot Managed Service - Makes AI Safe, Useful, and Under Control

Turn Microsoft Copilot for Microsoft 365 into a governed, secure, and value-creating service – from readiness and rollout to ongoing monitoring, optimization, and adoption.

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Copilot is powerful – but only if your data and governance are ready

Microsoft Copilot for Microsoft 365 can dramatically change how people work—drafting documents, summarizing meetings, analyzing data, and more—but if you simply turn it on without preparation, you risk exposing sensitive information through overly broad permissions, confusing users who don’t know when or how to use Copilot, and paying for licenses that are barely used.

 

Our Copilot Managed Service helps you deploy, secure, and continuously improve Copilot for Microsoft 365. We prepare your environment, support rollout, monitor usage, and help drive adoption and value – while keeping data access, compliance, and security under control.

 

You get the benefits of AI in everyday tools. Your users get guidance and guardrails. Your IT and security teams get visibility and governance.

 

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Safe and secure Copilot rollout
We ensure permissions, data locations, and sharing practices are reviewed and adjusted before and after Copilot goes live, reducing the risk of oversharing.

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Faster adoption and real use cases
We work with you to define business scenarios and help users understand where Copilot adds value in their daily work across Outlook, Word, Excel, PowerPoint, and Teams.




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Governance and compliance in focus
Data access, retention, and sharing policies are monitored and refined so Copilot works within your compliance framework, not outside it.

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Better return on your Copilot licenses
You see who uses Copilot, how, and where there is potential to grow usage and value – or consolidate licenses if needed.

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Continuous and ongoing optimization
Copilot and Microsoft 365 evolve constantly. We help you keep up and adjust your configuration, governance, and communication as new capabilities arrive.

Nicolas Albana

CEO of AppXite

"Microsoft Copilot can transform how your people work—but only when it’s introduced with the right guardrails.

We help you roll out Copilot safely, guide your teams on how to use it well, and continuously monitor and optimize the service so you get measurable business impact without exposing sensitive information or wasting licenses."

Service Description

What the Copilot Managed Service Includes

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Copilot readiness and assessment

 

  • We typically review:

Current Microsoft 365 security and governance posture (as it impacts Copilot)

Permissions and sharing patterns in SharePoint Online, OneDrive, and Teams

Labeling, DLP, and data classification if in use
Identities, authentication, and conditional access that govern Copilot access

Licensing status and which user groups are in scope

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Secure configuration and rollout of Copilot

 

  • We help you:

Configure Copilot-related settings in Microsoft 365 and Entra ID (within the shared responsibility model)

Align Copilot access with your existing security, compliance and governance policies
Implement or refine permissions and sharing practices that impact what Copilot can “see”
Plan and execute a phased rollout – pilot groups first, then wider organisation

Coordinate with your support organisation to prepare them for Copilot-related questions

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Adoption, enablement, and use cases


  • We support:

 Identification of high-value use cases per role or department e.g., sales proposals, project reporting, meeting summaries, documentation, email triage

Simple guidance materials (quick reference, short guides) on “how to use Copilot well”

Enablement sessions for IT, champions, and selected user groups
Feedback loops from users to identify friction, success stories, and gaps

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Monitoring, analytics, and license insights

 

  • We provide:

 Regular reporting on Copilot usage (adoption, active users, trends)
Insight into which departments/roles use Copilot most and least
  Identification of potential over- or under-licensing situations
Incident and problem analysis related to Copilot behavior (within the Microsoft 365 context)y

Recommendations for where to focus enablement efforts next

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Governance, risk, and improvement


  • We help you:

Review and adjust governance as Microsoft introduces new Copilot capabilities
Interpret Microsoft updates, roadmap items and deprecations for your environment
Propose and implement agreed changes to settings, policies or user targeting (scope depending on tier)
Maintain documentation of Copilot-related governance decisions and configurations

Copilot Managed Service Tiers

Essentials

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For organizations that want to start safely and get basic insight.

 

Includes:

Copilot readiness and environment assessment
Recommendations and a basic rollout plan
Support for initial configuration and pilot rollout
One readiness/adoption workshop with key stakeholders
Quarterly usage and adoption report

 

Standard

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For organizations that want ongoing management and adoption support.

 

Includes everything in Essentials, plus:


Ongoing support for Copilot-related configuration within Microsoft 365
Extended rollout coordination and support for multiple user waves
Periodic enablement sessions for IT/champions
Monthly usage and adoption reporting with concrete recommendations
Participation in your Microsoft 365 governance forum for Copilot topics

 

Advanced

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For organizations that see Copilot as a strategic productivity platform and want continuous improvement.

Includes everything in Standard, plus:

Proactive review of new Copilot features and risks, with recommendations
Implementation of minor agreed changes to Copilot-related settings and policies
Extended advisory on role-based and department-specific use cases
Support for measurement of business value and ROI indicators (where data is available)
More frequent governance and steering meetings (e.g., monthly)

How the Copilot Managed Service Works

Assess and prepare

  • We analyze your Microsoft 365 environment, security, data and sharing model through a Copilot lens
  • We identify risks, gaps and priorities
  • We define the first-wave rollout scope and use cases with you

 

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Roll out and enable

  • We configure and roll out Copilot to agreed user groups
  • We provide guidance and enablement so users know what Copilot is good at – and what it’s not
  • We tune configuration and communication based on early feedback
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Operate and optimize

  • We monitor adoption, usage, and support needs
  • We advise you on new features, configuration changes, and governance decisions
  • We help adjust license usage and enablement to maximize value over time
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How We Work Together

Roles & Responsibilities

We typically handle:

  • Copilot readiness assessment and recommendation
  • Copilot-related configuration and settings within Microsoft 365 (in line with your governance)
  • Guidance on permissions and data access that affect Copilot
  • Usage and adoption reporting and recommendations
  • Ongoing advisory and small configuration improvements (per tier)

 

You typically handle:

  • Purchase and assignment of Copilot for Microsoft 365 licenses
  • Governance decisions on data classification, retention, and sharing policies
  • First-line end-user support (we back up your IT team on Copilot platform questions)
  • Deciding which roles and departments get Copilot and when

 

 

 

Who Copilot Managed Service is Ideal For

This service is a good fit if you:
  • Are planning to roll out Copilot for Microsoft 365, but want to reduce risk and move in a controlled way
  • Have already enabled Copilot, but feel unsure about governance, adoption, or value
  • Handle sensitive data and must avoid “surprise” access through overly open permissions
  • Want measurable insight into Copilot adoption and usage across your organization
  • Prefer a partner to interpret Microsoft’s rapid changes and turn them into concrete actions
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Why AppXite

Why Choose Our Microsoft 365 Managed Service

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Combined expertise 
We understand that Copilot is only as good as your underlying Microsoft 365 configuration.

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Security and governance first
We prioritise safe rollout and continuous risk management, not just turning features on.





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Value, not just technology
We help you build real use cases and track usage, so Copilot becomes a daily assistant – not a forgotten icon.