Microsoft 365 Managed Service - Keep Your Collaboration Secure, Compliant, and Productive

Run Microsoft 365 as a managed service, not just a license. We take operational responsibility for your Microsoft 365 environment, strengthen security, and keep users productive while you stay in control of decisions.

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Unlock the Full Value of Microsoft 365

Microsoft 365 gives you world-class collaboration and security features. But the shared responsibility model means that you are still responsible for configuration, access control, governance and day-to-day operations.

If those obligations are not handled systematically, you risk with weak security posture and compliance findings, misconfigurations that cause incidents and downtime and licenses that are bought but never fully used.

Our M365 Managed Service takes over the operational responsibility for your Microsoft 365 environment. We keep your collaboration services available, secure and aligned with best practice, while you stay in charge of strategy and business decisions.

You get a robust, standardized Microsoft 365 platform. Your users get reliable tools. Your IT team gets its time back.

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Stronger security posture
We monitor and improve your Microsoft 365 configuration using best practices, Entra ID security and annual health checks, reducing the risk of compromised accounts and data breaches.

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Better compliance and governance
Policies, access rights and configurations are maintained and documented, supporting audits and internal control requirements.

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High productivity, less incidents
Misconfigurations and service issues are identified and resolved quickly by specialists, so users spend less time blocked by Microsoft 365 problems.

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Full value from your licenses
We help you use more of what you already pay for, from Teams and SharePoint to OneDrive and Copilot, instead of letting features sit unused.

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Predictable operations with clear SLAs
ITIL-based processes and defined response and resolution times give you transparency and confidence in the day-to-day operation of Microsoft 365.

Nicolas Albana

CEO of AppXite

"Too many companies treat Microsoft 365 like a box of tools instead of a platform that powers their whole business.

Our Managed Service flips that—keeping everything secure, sharp, and running at full potential so teams can actually get work done instead of fighting with configuration screens."

Service Description

What the Microsoft 365 Managed Service Includes

Advanced Microsoft 365 support

Advanced troubleshooting for Microsoft 365 online services such as Exchange Online, Teams, SharePoint Online and OneDrive

Root cause analysis for incidents and misconfigurations in the Microsoft 365 platform

Vendor escalation and case handling with Microsoft when needed
Knowledge transfer to your service desk, so recurring issues can be solved faster on first contact

Health check and optimization

An annual Microsoft 365 health check that benchmarks your environment against best practices and Secure Score

Assessment across Entra ID, Exchange Online, Teams, SharePoint Online and OneDrive for Business
A clear, prioritized report with recommended actions for security, compliance and productivity
Implementation of agreed optimizations depending on your chosen service tier

Operational responsibility for Microsoft 365 services

We take day-to-day operational responsibility for core Microsoft 365 collaboration services, such as Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business

Depending on your needs, this can also extend to hybrid or on-premises Exchange servers, Copilot for Microsoft 365, selected DNS settings related to Microsoft 365

Monitoring service health and analysing alerts and errors
Acting on high-priority incidents that impact availability
Adjusting configuration in the admin centers to restore or protect services
Keeping configuration consistent with agreed standards

Entra ID for Microsoft 365 and access control

Operate Entra ID for Microsoft 365 as the identity and access backbone
Implement and maintain secure sign-in, multifactor authentication and conditional access
Help you enforce least-privilege access for administrators and users
Support guest access and external collaboration in a secure, governed way

Assist with identity lifecycle tasks such as joiners, movers and leavers through native Entra ID capabilities

Copilot readiness and operations

Copilot readiness checks and recommendations
Management of licenses and access to Copilot
Review of data sources and permissions that Copilot depends on
Monitoring and adjustment as Microsoft releases new Copilot features and guidance

Advisory and change management

Access to a technical advisor who follows Microsoft 365 roadmap and best practices
Regular review meetings to discuss new features, risks and opportunities
Help prioritizing which changes and optimizations to implement and when
Implementation of agreed changes, with minor changes included in the top tier and major changes available on a project or time-and-materials basis

Microsoft 365 Managed Service Tiers

Basic: Reactive

For organisations that want expert backup and visibility, while keeping most operations in house.

You get:

Annual Microsoft 365 health check and report

Access to advanced Microsoft 365 support on demand

Vendor escalation and case handling with Microsoft

Standard reporting through our portal

This is ideal if you have your own IT team but want specialists on call and a yearly assessment to stay on track.

Plus: Proactive

The standard outsourcing choice when you want us to actually run your Microsoft 365 services, not just advise.

You get everything in Basic plus:

Operational responsibility for core Microsoft 365 online services

Ongoing service availability analysis and incident handling

Advisory services to help you plan and onboard new features

Email domain based security validation for SPF, DKIM and DMARC

The ability to request customizations and optimizations when needed

This tier suits organisations that want to hand over day-to-day operations and focus internal resources on business-facing work.

Premium: Optimized

For organisations that are serious about continuous improvement and security.

You get everything in Plus plus:

Entra ID for Microsoft 365 operated as part of the service

Operational responsibility for Copilot for Microsoft 365 where in use

Implementation of minor changes identified in the health check or requested by you, included as part of the service

More frequent reviews and deeper advisory engagement

This tier is designed to continuously tune your Microsoft 365 environment as your business and Microsoft’s platform evolve.

How the Microsoft 365 Managed Service Works

Step 1: Onboarding and baseline
Step 2: Stabilize and standardize
Step 3: Ongoing operation and improvement

Onboarding and baseline

We review your current Microsoft 365 environment, licenses and configurations
We agree on service tier, scope and administrative access
We perform an initial health check and establish your baseline
We document and accept the current state as the starting point for managed operations

Stabilize and standardize

We bring key services in line with agreed best practices and security standards
We set up monitoring, reporting and incident handling workflows
We align with your service desk and change processes
We ensure that service responsibilities and escalation paths are clear

Ongoing operation and improvement

We run day-to-day operations within the agreed tier
We handle incidents, requests and platform changes within defined SLAs
We provide regular health checks, reports and review meetings
We recommend and implement improvements to security, productivity and governance

How We Work Together

Roles & Responsibilities

We typically handle:

Microsoft 365 platform configuration and operations within scope
Advanced troubleshooting, vendor escalation and incident resolution for Microsoft 365 services
Annual health checks and agreed optimizations
Service availability monitoring and reporting
Advisory on new features, risks and recommended changes

You typically handle:

License procurement and tenant ownership
First and second line end-user support, unless covered by another service
Strategy, governance decisions and approval of changes
Providing information about organisational or infrastructure changes that affect Microsoft 365

Who Microsoft 365 Managed Service is Ideal For

This service is a particularly good fit if you:

Rely heavily on Exchange Online, Teams, SharePoint and OneDrive for daily work
Want to improve your Microsoft 365 security posture and Secure Score without building a large internal specialist team
See incidents and misconfigurations causing too many interruptions for users
Suspect that you are not using the full potential of your Microsoft 365 licenses
Prefer predictable, SLA-based operations rather than best effort support

Why AppXite

Why Choose Our Microsoft 365 Managed Service

Microsoft 365 first focus
We specialise in running Microsoft 365 as a platform, not as an afterthought to other services.

Security and compliance built in
Health checks, Entra ID practices and mailbox, sharing and collaboration policies are central to the service, not optional extras.

Tiered service that grows with you
Start with reactive support or go all-in on full operations and continuous improvement, and change tier as your needs evolve.

ITIL-based service and clear SLAs
Incidents and requests are handled through proven processes with defined response and resolution targets.

•Transparent cooperation with your IT team
You keep ownership of your tenant and strategic decisions. We provide the expertise, operations and recommendations that make Microsoft 365 work at its best.